Store Support


We know the holidays can be stressful and we want to make sure you pick the perfect gift for that special person or family member.

We are extending our hassle-free return policy to make sure that if needed, You can return your purchase after that holidays have passed. 

Our extended holiday policy applies to all purchases after November 1st,2020!

Shipping & Delivery

Controller Gear provides FREE standard shipping sitewide on all orders within the continental USA. Items ship out of our California distribution center and some customers may experience faster shipping at no charge.

If your item(s) is in stock it is expected to ship within 1 business day. Orders received before 2 pm PST will be processed and shipped the same day; orders received after 2 pm PST will ship the next business day. If on a Friday or holiday your order will be processed the next available business day.

If your item(s) is back-ordered or pre-ordered we will keep you updated via email with a tracking number as soon as the items are available to ship. As soon as inventory becomes available items will be immediately shipped.

Products are shipped via FedEx and can be tracked once you have a tracking number at

You can visit our online order status 24/7 to check the progress of your order by logging into your Controller Gear account page: Login

We offer international shipping for Hawaii and Alaska for an additional charge.


Returns & Replacements

Controller Gear warrants to the original consumer purchaser that the product will be defect-free in materials and/or workmanship for the length of time specified in the specified warranty period, beginning from the date of purchase, proof of purchase is required.

If a defect covered by this warranty occurs during this period, Controller Gear at its option will repair or replace, at no charge, any part that Controller Gear determines to be defective. All Controller Gear branded products come with a 90 day - No Hassle Return policy.

This policy only applies to orders in Continental USA. 


Payment, Pricing & Promotions

All promotions with Free-Shipping only apply to orders that are being shipped within the Continental USA, unless specified differently. 

All payments of goods must be made during the checkout process of the website ( - There is no COD or Checks accepted.

Payment for all Pre-Ordered items are taken immediately and will ship when they are available.